BT broadband

There's lots of talking about high speed broadband - but nothing has changed here in Pen.

However I did think it worth sharing that following lots of complaining to BT and getting nowhere they offered me a cheap deal. I declined at first because I wanted a faster better service, but in the cold light of day I realised I wasn't going to get that for a while so I pushed for the the deal. They refused at first saying it was a limited offer at the time but on a second phone call they succumbed.

I was paying £18 a month for 'unlimited' broadband. Now I am paying £5.85 a month.

I share this so you might know what is possible. We should not be putting up with a rubbish service when others get much faster and reliable broadband for the same price!

Hope this helps you,

Geoff

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Comment by Gilly on October 13, 2015 at 9:49: Good morning

My BT broadband unlimted contract is due for renewal on November and line rental April. So this morning started my 'battle' to get a better deal. Quoting online offer to new customers at £5.

First person I spoke to would not shift at all and then I said can you tell me how much it would cost to leave BT and start up as a new customer getting a £5 per month unlimited deal. She had to transfer me and then I explained to new person I wanted some figures to consider my options.

Well bottom line is she said the best deal she could give me was £8.85 (from £13.85) unlimited and would reduce my Anytime calls to £5.65 (from £7.95)

So I have her contact details and I just do not really feel like the hassle of changing - so I could save to £5.65.

So £7.30 in total saving ..... is better than nothing and I feel the hassle of changing and re-connection cost, etc, etc.

Has anyone managed anything better with BT in the past week or so as an existing customer?

Gilly

Comment by Gilly on September 3, 2015 at 19:34: That's kind of you Geoff.

Can I contact you Tuesday morning? (I have to go out in the afternoon.) Which ever suits you best the location for a BT Meeting.....

Gill

Comment by Admin on September 3, 2015 at 19:23: Gill

Im currently in London. Are you around Monday or Tuesday and I'll come round and chat about it, or you are welcome to ours?

Geoff

Comment by Gilly on September 3, 2015 at 19:15: OK - so I can watch out for increase in line rental - thank you.

However, if you don't mind me asking what was the situation that allowed you to 'win' the £5.85 Anytime Broad band Deal? My broadband contract ends November - someone because I paid my rental yearly I am out of sinc with broadband contract timing.

Comment by Admin on September 3, 2015 at 18:53: I was beyond the old contract time and had to commit to another 12 months.

But my understanding is that since they are putting the line rental up mid contract you can opt out without penalty if it is within 60 days of them notifying you.

Comment by Gilly on September 3, 2015 at 10:05: Geoff

P.S.

I have just posted my 'attempt' with BT and just wondered how you approached BT and was the timing appropriate i.e. contract coming to end.

Thank you

Comment by Gilly on September 2, 2015 at 15:49: mmm.... I tried it with BT to get my costs down for Unlimited Broadband from £13.40 (negotiated Unlimited in July this year) so no luck! They said try again a few weeks before new broadband contract.

They said my contract finishes on 24th Nov for Broadband and Line Rental on 13 April as i pay yearly. (So if I switch to SSE I will be landed charges on that line rental.)

It is annoying when you see a new customer can be treated better than us long term uses - been here for 30+ years and always been with them.

Any thoughts gratefully received. Thank you

Comment by Admin on August 30, 2015 at 13:03: You can leave your BT contract penalty free if it is within 30 days of receiving notification.

See http://www.which.co.uk/news/2015/07/price-hike-may-lead-to-bt-contr...

Geoff

Comment by Gilly on August 30, 2015 at 12:13: Thank you Geoff - will look at the links. Gilly

Comment by Gilly on August 30, 2015 at 12:10: Thank you Bernard for your thoughts.

I use O2 for my mobile and only use it for family. I have a Family Bolt - that I pay for and my family group mean my 'adult children', my husband, my Mum and my brother can all communicate as long as we want to each other. True I pay the Bill each month but peace of mind has been valuable and 'not enough credit' does not come into it. (I am not saying in the future I will be looking for other opportunities.)

As for Landline - I use Unlimited Anytime Calls and that again is so we can chat to my Mum and family and vice versa.

We all have different lifestyles and these choices can make it a mine field.

Gilly